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We're happy to offer a 30 day, no questions asked refund policy. If you purchase a plugin from us and aren't satisfied with your purchase, send us an email within 30 days of your purchase and we'll issue a fulll refund.
After a purchase, you'll receive an email with download links for each product. Each download link provides a zip file containing installers for all supported platforms. The links in your email will expire after 24 hours, but you'll always be able to use our Lost Download Link tool for an updated link. Please consult your DAW's manual if you have trouble installing, and feel free to contact us with any issues.
When we announce product updates, customers who had previously purchased an older version of the product will automatically get a link via email to download the new version, free of charge.
We do not offer demo versions of our products. We used to, and unfortunately it became a burden to maintain and a controversial feature in the first place. In lieu of demo versions, please consider the 30 day refund policy an opportunity to trial the product.
Of course! Please see our "Lost a download link?" page, where you can enter your email address and we'll email you a fresh download link for every product you've purchased.
We noticed an interesting issue with some of our installers that we're hoping to fix soon, but in the mean time please know that this is a known issue with a known workaround: if you first delete the existing product binaries from your system and then re-run the new installer, everything should work as expected. To find and delete the product binaries on your system, consult the User Guide in your download zip file. Please reach out to us by email if you have any persistant issues.
Yes, each of our products provides an AAX format for ProTools support.
We actively support the use of our software products under Microsoft Windows 8.1 or newer, and under Mac OS X 10.9 or newer.
Creative Intent plugins do not have anycopy protection. You are welcome to install them on any machine that you own.
Modern, innovative audio software for musicians and creators
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